LSO
Platform : Desktop, Laptop, Tablet
Process : Agile
Role : Interaction and Visual Experience Design
CHALLENGE
Support LSO in their digital transformation process with the best and most up-to-date UX, Transformation the experience for AS400 to new cloud interface
OBJECTIVE
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Setting up goals
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Stakeholder Interview
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Establishing Key audiences
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Building Personas
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Creating User journeys and scenarios
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Creating site Map
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Creating Wireframe
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Low - fidelity Prototype
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High - fidelity Prototype
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High - fidelity Design
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Non - Functional Design System
SETTING GOAL AND OBJECTIVES
WHAT IS THE APPLICATION ABOUT ?
The Law Society of Ontario (LSO) (French: Barreau de l'Ontario) is the law society responsible for the self-regulation of lawyers and paralegals in the Canadian province of Ontario. The Law Society regulates the more than 50,000 lawyers in Ontario. It is responsible for ensuring that lawyers are both ethical and competent.
WHAT ARE THE GOAL OF APPLICATION?
The goal of application to provide an integrated solution for the
digital transition applying latest technologies and the optimal user experience.
WHO ARE THE USER OF THIS APPLICATION ?
Staff Member of LSO
Hi- Level Manager of LSO
IT Admin Team of LSO
CONDUCTING INTERVIEW
ESTABLISHING KEY AUDIENCE
END CUSTOMER
LAWYER
PARALEGAL
BENCHER
BUSINESS
APPLICATION USER
LSO STAFFS
LSO MANAGERS
LSO ADMIN
BUILDING PERSONAS
CUSTOMER
WHO ARE THEY ?
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LSO STAFF
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Age : 24- 60
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Gender : Male and Female
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Education : Degree in Law
HOW DO THEY FIND INFORMATION?
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On desktop/laptop – Email communication
and in person
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LSO Portal/website
MAIN GOALS/WHAT DO THEY WANT ?
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Bring people together and document all the licenses Point of contact who are lawyer and paralegals
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Modernization the project as per user need
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Major data transfer with different systems
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Process automation and one stop shopping
PAIN POINTS?
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Licenses can't update certain information in portal , lack of self service is pain.
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More process automation , interface is not perfect less incline to update data
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People can't locate the data. The data is scattered people need one stop shopping
CREATING USER JOURNEY AND STORIES
PERSON
CREATING SITE MAP
LOW-FIDILITY STRUCTURE
HIGH-FIDILITY WIREFRAME
HIGH-FIDILITY DETAILED DESIGN
NON FUNCTIONAL DESIGN SYSTEM
